SHIPPING POLICY

Turnaround: We sell and ship CUBs worldwide direct. Orders are shipped on Monday – Friday, between 9am - 5pm (BST, UK time).
Carriers: We use FedEx as our carriers to deliver our orders.
UK Delivery: CUBs are shipped via FedEx UK Economy service and usually arrive next day.
International: CUBs are shipped using FedEx International Service and usually arrive within 5-10 working days.
Order Tracking: FedEx provide a tracking number and we will update your order with this tracking information upon dispatch of the CUB Support.
Shipping Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Please click SHIPPING CHARGES to see the delivery/shipping cost within the UK and worldwide.

Please mind that Buyers might be liable for the local customs duties.

Payment Methods PayPal (preferred)

Credit Card (Visa, Master Card, American Express) via PayPal

BACS. N.B. International BACS payments will incur an additional £7 administration fee that is incurred by the Payer.

Cheques

NHS Organisations: Purchase Orders accepted

We issue invoices and take payments in GBP (British Pounds). When you choose to use PayPal or bank transfer, the value will be converted at the prevailing exchange rate at time of transaction.

Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

FAULTY GOODS/

RETURNS

We consider that any identifiable manufacturing fault will be apparent upon removing the products from the packaging or on first use and as such we would expected this fault to have been flagged up to us in writing within 5 Business Days, along with the required photographic evidence.

As we are not able to reliably identify manufacturing faults outwith this time period, it is reasonable to presume that fair wear and tear may have caused the problem and we would not normally accept returns after this time.

The CUB Support is an inflatable consumer product and requires appropriate usage, care and storage, as stipulated in our supplied literature, We have no means of monitoring/assessing usage once the CUB has been received by the customer.

For further information please refer to our Terms and Conditions of Sale or contact us directly.

To proceed with your CUB Support purchase please click here BUY YOUR CUB NOW.


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